Courageous Conversations 
Workshop

This program empowers participants to handle courageous conversations confidently, fostering open communication, trust, and proactive conflict resolution in the workplace.

Program Outline

This workshop will cover the following topics:

• Understand courageous conversations
• Apply courageous conversations at work
• Master effective communication basics
• Recognise and respond to triggers
• Navigate conflict stages
• Use the courageous conversation framework
• Practice clear, non-confrontational “I” statements
• Build confidence in handling courageous conversations

Learning Outcomes 

After completing this workshop participants will be able to:

• Define courageous conversations and their role in addressing workplace issues.
• Identify when courageous conversations are needed and practice handling them.
• Emphasise clear communication to resolve conflicts and foster positivity.
• Recognise triggers that escalate tensions and learn calm responses.
• Understand conflict stages and apply strategies for each.
• Use a structured framework for productive, respectful conversations.
• Practice “I” statements to express thoughts non-defensively and openly.
• Gain techniques to approach difficult conversations with confidence.

Benefits to Business

• Conflict management skills help employees resolve issues quickly, cutting workplace tension by up to 60%.
• Open communication builds trust and boosts morale, making organisations 4.5 times more likely to have engaged employees.
• Courageous conversations foster a safe space for idea-sharing, increasing innovation, with high-safety teams 76% more likely to innovate.

Benefits to Participants

• Develop confidence, skills and strategies to have the tough conversations.
• Receive tools and frameworks to assist them with these discussions.
• Become a pro-active manager who has these conversations early.